7zebet Privacy Policy

1. Data Controller

7zebet (operating at https://7zebet.app) acts as the data controller in respect of the personal information collected from players and visitors to the platform. As data controller, 7zebet determines the purposes and means by which personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our support team directly:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 48 hours, Bangladesh Standard Time (BST, UTC+6)
• Support availability: 24 hours a day, 7 days a week

2. Personal Data We Collect

7zebet collects personal data through various touchpoints on the platform. The categories of data we collect include, but are not limited to, the following:

• Registration Data
  Full legal name, date of birth, email address, mobile phone number, and preferred currency. This data is provided voluntarily during account creation.
• Identity Verification (KYC) Data
  Government-issued photo ID (National ID card, passport, or driving licence), proof of address, and payment method ownership documentation submitted to satisfy our Know Your Customer obligations.
• Financial Transaction Data
  Deposit and withdrawal records, payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket wallet reference, last four digits of Visa/Mastercard), transaction amounts in BDT, and timestamps.
• Gaming Activity Data
  Bet history, game session logs, wagering amounts, bonus usage records, win/loss records, and game preferences across slots, live casino, crash games, and cricket betting markets.
• Technical and Device Data
  IP address, device type, operating system, browser type and version, referring URL, session duration, pages visited, and unique device identifiers collected automatically when you access the platform.
• Communications Data
  Records of correspondence with our support team, including email messages, live chat transcripts, and any documentation you submit as part of a complaint or dispute resolution process.

3. How We Use Your Personal Data

7zebet processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your data are as follows:

• Account management: To create, maintain, and administer your player account, including authentication and account security.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank on your behalf.
• Identity verification: To fulfil our KYC obligations, verify your age (21+), and confirm ownership of payment methods in compliance with anti-money-laundering requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, bonus misuse, and other unauthorised activities on the platform.
• Regulatory compliance: To meet our legal and regulatory obligations, including the retention of transaction records and responding to lawful requests from authorities.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, usability, and content of the 7zebet platform.
• Responsible gaming: To monitor gaming behaviour and intervene proactively where patterns suggest a player may be experiencing gambling-related harm, in accordance with our Responsible Gaming commitments.
• Promotional communications: To send you relevant offers, bonuses, and news about 7zebet — only where you have given explicit consent to receive such communications. You may opt out at any time.

4. Cookies and Tracking Technologies

7zebet uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players interact with the site. Cookies are small text files stored on your device when you visit the platform.

The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session authentication and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to improve your experience on return visits.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the platform. This helps us identify performance issues and improve page layouts and game discovery.
• Security cookies: Used to detect and prevent fraudulent logins, suspicious session behaviour, and automated bot activity.

Most modern mobile browsers allow you to control or delete cookies through your browser settings. Disabling strictly necessary cookies may impact your ability to log in or use certain platform features. 7zebet does not use third-party advertising cookies or cross-site tracking technologies for advertising purposes.

5. Sharing Your Personal Data

7zebet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with carefully selected third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank receive only the minimum data necessary to execute your payment transactions securely.
• Identity verification providers: Third-party KYC service providers who assist us in verifying player identity documents. These providers are bound by strict confidentiality and data processing agreements.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to facilitate game delivery and fair-play certification. They do not receive your personal identity data.
• Fraud detection and security partners: Specialised third-party systems that help identify suspicious account activity or financial crime indicators, operating under data processing agreements with 7zebet.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, 7zebet may disclose player data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7zebet's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Retention

7zebet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's existence on the platform plus a minimum of five years after account closure, to satisfy anti-money-laundering and financial record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of five years from the date of the transaction in compliance with financial regulations.
• KYC documents: Identity verification documents are retained for a minimum of five years after account closure or the date of last transaction, whichever is later.
• Support communications: Customer support correspondence is retained for three years from the date of the last communication in a given case.
• Technical and log data: Server logs and device data are retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records: Records of your consent to receive promotional communications are retained for as long as you hold an account with us.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

7. Your Privacy Rights

As a player on the 7zebet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name and registered account email address:

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data required for regulatory compliance cannot be deleted on request.
• Right to restriction of processing: You may ask us to restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time. You may also opt out of marketing communications by contacting support.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Data Security

7zebet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• TLS/SSL encryption for all data transmitted between your device and the 7zebet platform
• Encrypted storage of sensitive data at rest, including KYC documents and financial records
• Strict internal access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication options available to players to protect their accounts
• Automated fraud detection systems monitoring transactions and login activity in real time

While 7zebet employs best-practice security standards, no digital platform can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 7zebet will notify affected players without undue delay and take immediate remediation steps.

Your responsibility: Please keep your account password confidential and do not share it with any third party. If you suspect that your 7zebet account has been compromised, contact our support team immediately at [email protected].

9. Children and Minors

The 7zebet platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC processes.

If we discover or are informed that personal data has been submitted by a person under 21 years of age, we will immediately suspend the associated account, delete the data, and return any deposited funds to the source payment method where technically possible.

If you are a parent or guardian and believe that a minor may have created a 7zebet account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

7zebet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. The most current version will always be published at https://7zebet.app/privacy-policy with the effective date noted at the top of the document.

Where a change is material — meaning it significantly affects how we use your personal data or the rights available to you — we will notify registered players by email to the address associated with their account, or by displaying a prominent notice on the platform, at least 7 days before the change takes effect.

Continued use of the 7zebet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and may request account closure by contacting our support team.